Iso

Author:Prof. Dr. med. Peter Altmeyer

Last updated on: 29.10.2020

Synonym(s)

International Organization for Standardization

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DefinitionThis section has been translated automatically.

Acronym for International Organization for Standardization.

General informationThis section has been translated automatically.

ISO is an international institution based in Geneva that coordinates standardization internationally to support the exchange of goods and services and to develop mutual cooperation in various technical fields. ISO develops ISO standards (ISO Standards), which are to be adopted unchanged by the member countries, e.g. in the Federal Republic of Germany as DIN ISO Standards. The standards EN ISO 9000:2000 ff. are basically process-oriented. ISO considers 8 principles of quality management:

Customer orientation
management accountability
Involvement of the persons involved
Process oriented approach
System-oriented management approach
Continuous improvement
Factual decision making approach
Supplier relations for mutual benefit.

The introduction of a quality management system is a strategic decision for an organization. The concrete implementation of EN ISO 9004 is the EFQM model. This is not a standard, but a comprehensive holistic quality management system ( TQM).

Authors

Last updated on: 29.10.2020

Author: Prof. Dr. med. Peter Altmeyer