Efqm

Acronym for European Foundation for Quality Management. EFQM was founded by leading European companies and aims at comprehensive quality in a company (see also KTQ) on the basis of ISO 9004.

As owner of the EFQM Model for Excellence (EFQM Model), EFQM organises the European European Quality Award (EQA) for organisations with above-average performance, which is awarded annually. Applicants must prove how they have fulfilled the 9 main and further sub-criteria specified in a catalogue (EFQM Model). There are 5 so-called Enabler Criteria and 4 Result Criteria, whereby primarily economic results such as sales and profit growth within the last three years are considered. The organisations assess themselves, note their strengths and weaknesses and the degree of fulfilment with the help of a points table:

• Direction and management of the entire company or department
• Policy and strategy
• Staff management or personnel policy
• Use of resources (finances, people, environment)
• Processes (operational procedures) Results
• Customer satisfaction
• Employee satisfaction
• Impact on society
• Results.