Tqm

Acronym for Total Quality Management. According to DIN EN ISO 8402, TQM is a management method that focuses on quality with the participation of all its members and that aims at long-term business success by satisfying customers (e.g. patients) as well as benefits for the members of the organization and for society.

A prerequisite for the success of TQM is, on the one hand, that the top management (e.g. hospital management) leads convincingly and sustainably, and on the other hand that all members of the organization (e.g. nurses, doctors) are educated and trained. In TQM, the term "quality" refers to the achievement of all business objectives, while "benefit to society" means meeting the demands of society placed on the organization.